Todd McQuaid - Vice President, Client Services

We've told Haron to enjoy himself, relax and not to think of us working hard back at the office and that we'll try not to call him more than once a day...

I have had the pleasure of meeting some of Ezenet's clients over the past few months and look forward to meeting the rest of you in the coming weeks. Ezenet's expanded client services team is dedicated to providing the highest level of service in the industry today. Over the past few months we have been working with all of the Ezenet resources who provide services to our customers with an eye toward developing formal service level agreements. These 'SLA's' as we call them, provide the process required to effectively communicate with our customers and to set and monitor expectations. We expect to negotiate these with all customers within the next few months.

Most of our client services resources have been employed in the industry as Support Representatives, Business Analysts, Product Managers and Project Managers - they understand the business issues you face on a regular basis. They will be more than happy to work with you to define and effect a suitable resolution to your business issues. Their goal is to work with you to ensure that when a feature is developed it works the way you expect it to work, the first time and every time.

We are excited about the future here at Ezenet and we want you to be as well. Our intent is to become an extension of each of our customers' product development and services teams. Please don't hesitate to contact myself, or any member of the Ezenet customer service and support team if you would like to discuss your account.

- tmcquaid@ezenet.com